But what do we stand to lose in this transition? Watch this. This is what we do, especially when these people who you become close with are in a bind. Get help with campaign creation, design, and supporter management. When each type reached their capacity of 20, I would manually turn off the ticket type for them.”. Click “Upload Plugin” in the plugins dashboard.

When things do get technical, the team maintains the same human connection and relationship-building they would on any simple issue.

For example, our team worked with a first-time internet user at an organization and helped them become a Classy fundraising superstar. What happens when you need to talk to a human being who understands context, patiently listens to you, and empathizes with you and your situation? You will have to re-copy and re-paste your updated shortcode on your pages. Order watches, t-shirts, accessories & jewellery. It was one of those things where it kept lingering, and we couldn’t get a resolution. “They’re based in Missouri, and they’re all about the craft beer scene. Beyond the question of whether or not they’re robots, our customer support team is able to explore the context surrounding a question.

Read FAQs and find helpful articles to help you succeed with the Classy platform. But, wait, maybe that actually makes me look more like a robot now that I think about it?”. There are other instances that don’t deal with Salesforce, but are likewise technical in nature.

Additionally (and preferred), you can add “support@mittun.com” as a new Admin User in your WordPress dashboard, and we can help you right away! At the end of the day, Classy support has your back in all situations and at all times—no matter what it takes. It’s always better to be safe than sorry. As easy as it would have been to give up, Taylor stuck with it. That being said, we strongly advise you take note of all of your current campaign settings prior to upgrading.

“There’s always a story in the background when we talk to clients. mittun™ is a registered trademark of Mittun, Inc. © 2020.

According to Julian Joseph, dealing with things like Salesforce, data, and data management can be complicated and require an especially delicate touch. We’re constantly working on our plugins to make them better every day. In the meantime, check out the demos page located here. If we’re part of their team, that opens the doors to strengthen the relationship and make it even more personal. “By 2020, 85 percent of all customer interactions will be handled without a human agent,” according to an article written by IBM. Our customer support team establishes real human connections with the people they interact with on a daily basis. Human elements like these are crucial to successfully helping our nonprofit clients. That sentiment of friendship goes both ways. Classy customer support is a unified picture of humans working together to solve issues in order to bring more good into the world. If you are using GoDaddy or Hostgator or another popular hosting provider, then they offer one-click backup options. NOTE: Due to high volume it may take up to 3 business days to receive a response. View our updated ClassyPress help support docs to get the most out of your new plugin. For example, if there’s duplicate data our team can help dedupe it.

After hanging out, he volunteered to help them run a fundraising campaign in San Diego. Your current campaigns won’t be affected. It creates a bond between client and support agent that holds up through all situations, simple or technical. Take some time to get to know our team, and learn all the different ways they can help bring your mission to life. I’ll type my response and wait until they hit ‘enter,’ and I’ll respond as quickly as possible. Take some time to get to know our team, and learn all the different ways they can help bring your mission to life. Not applicable for ClassyPress PRO v1.o.07 or later. However, bugs do happen whether in our product, Salesforce, or another third-party product. It was their first campaign ever, but they ended up raising well past their goal of $50,000 to $63,000.”. It’s always easier to diagnose a problem if we have direct WP access. At Classy, you won’t find any robots on the customer support lines or chat boxes. So, I gave the client my cell phone number, got in my car to go to the wedding, and worked with them the whole way there. Bringing all that into the solutions and advice our team offers is something a robot will never be able to offer.”. Do your happy dance upon successful completion! In the post, there’s a heavy emphasis on what companies and organizations stand to benefit from this paradigm shift. If a bug or situation has been caused by us, we on the support side help with any cleanup we can while walking a fine line between helping and not intruding into the data.”. Membership Benefits & Upgrade Options coming soon. And then there’s Julian Joseph, who responds with the speed of a robot but is entirely human.

We built this specifically for nonprofits & social enterprises that love and use the Classy.org fundraising software. Similarly, Jo Moya committed to solving a client’s issue at the expense of her personal time. We’re able to listen to that story and understand, truly, what it is that the organization is trying to accomplish.”, “I can empathize with a client and let them know that, whatever they’re going through, it stinks and is definitely frustrating.”. Will loves writing, live music, and sports. Visit Classy of Norway to Celebrate our massive giveaway of free products. Our team establishes human connections, builds lasting relationships with nonprofits, and helps them solve both their difficult and high-level issues.

For instance, one of the team members, Taylor Luebkeman, met with the founder of Drink Local Think Global at our annual Collaborative event, a three-day immersive social entrepreneurship conference. There was a bug where even though there were still tickets available, donors were getting a message that said all of them were sold out. Choose “classypress-pro-by-mittun-v1.0.08.zip” from your computer. “Taking the time to understand people’s needs, frustrations, goals, and aspirations tailors our response. When our clients reach out, they can pick up right where they left off with someone who knows them, the context surrounding their organization, and what they work to accomplish.

First time user? Browse our expanding WordPress documentation to help you get up and running with issues not relating to ClassyPress. That could be our response at Classy, but instead we make the extra effort to help our clients in these tricky technical situations.”. I recommended our client set the ticket levels to unlimited, and then I sat on the phone with them to monitor levels. From step one, our team will walk with you through whatever life throws your way. I’ll say, “Oh, you caught me. Connecting Classy to WordPress. Building a relationship starts at the first interaction, which establishes a baseline for the connection moving forward. Thank you for checking out Mittun’s custom WordPress donation plugin! I thought it was perfect for them to come to San Diego, one of the most prominent craft beer cities in America, to host a campaign. Activate the plugin in the plugins dashboard. If you are having any issues with installation, setup or configuration, please email support@mittun.com for assistance and we will do our best to help you in a timely manner. https://support.classy.org/s/article/classy-pay-powered-by-stripe-faq Copy your Client ID, client secret and Organization ID, Copy all of your custom CSS (if applicable), Delete the Classy Mittun beta Plugin => confirm deletion, Now you can follow the steps above to install, activate and configure the PRO plugin, Copy your Client ID, client secret and Organization ID and save in a safe spot, Go to plugins => ClassyPress => Deactivate.

All this effort allows us to build lasting human-to-human relationships. Now you can follow the steps above to install, activate and configure your new version of ClassyPress PRO. For example, almost everyone on the customer support team either follows, donates to, or supports clients whose missions they’re passionate about on a regular basis.

First, let’s do our due diligence by backing things up.

“A client had an issue that came up out of the blue, and it happened to be on a day that I was attending the wedding of a fellow team member. According to Marshall Peden, Director of Customer Success, this is a major factor that often attracts a certain compliment: Classy’s customer support members are a natural extension of our clients’ own teams. Case in point, support agent Tim Kanter exercises his quick wit when facing the question. “We always respect that this is their Salesforce instance and their Salesforce data. Our team does things that robots can’t do, like spawn creative and collaborative fundraising campaigns. If someone is calling about a fundraising campaign, there might be underlying issues tied directly to their mission and the desire they have to bring change to the world. Note: There is a major shortcode change from ClassyPress BETA to ClassyPress PRO. “Before Classy, when I was at a nonprofit myself, I worked with app companies that refused to help clean up any messes.

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