If you do not want these cookies to be set, please select 'Cookie settings'. You can use the self service forms at any time, at your convenience. Households in Willington, Etwall, Newhall, Midway, Repton, Barrow upon Trent, Swarkestone and Hilton have been affected in recent weeks. Missed or damaged bins. You cannot report your bin has been missed until after 3:30pm on your collection day. We will empty the bin or caddy on the next collection once these are removed. Collections may be missed by us for a number of reasons: If your bin is missed due to bad weather please keep looking on the homepage for updates. Please complete our online contact us form. We will need to notify the crew that you have started recycling so they visit your property in future. Have you placed extra bags on top or next to your bin? This type of disruption will be reported on the service announcements page. Our crews start collecting bins from 6.30am. Bin collection bosses have blamed Covid-19 for hundreds of missed bin collections in South Derbyshire. Contact us to arrange a collection if your bin has been damaged. Our services Home; Our services; Recycling, bins and waste; Recycling, bins and waste. Households in Willington, Etwall, Newhall, Midway, … However, If we have available resources then we will collect it sooner (in the working week), so please make sure you leave your bin out. Report between 3:30pm Monday and 3:30pm Tuesday, Report between 3:30pm on Tuesday and 3:30pm on Wednesday, Report between 3:30pm on Wednesday and 3:30pm on Thursday, Report between 3:30pm on Thursday and 3:30pm on Friday, Report between 3:30pm on Friday and 3:30pm on Monday, Report between 3:30pm on Saturday and 3:30pm on Monday, The bin or sack was placed out by 6am on the day of collection, Access to the bin was clear (for example, in the case of assisted collections, the gate was unlocked), The bin was correctly used and the crew have not issued an advice card to you about a problem. Check our guide to what goes in which bin if you are unsure. If we miss your bin collection we can return to empty the bin if all of the following criteria have been met: Please check our online calendar to find your bin collection day. Please make sure you are washing and squashing your recycling to fit more in your blue bin. Top tasks. Excess waste can be taken to Raynesway Household Waste and Recycling site. We will not always collect your bin at the same time each week, this may vary due to roadworks, access issues, bad weather etc. A sticker or a bin hanger will be placed on your bin to notify you of any problem items. If you are a commercial waste customer please contact our team. You can unsubscribe at any time. We will attempt to collect the bin within 48 hours but definitely within five working days. Toggle location search. Access your personalised information and track requests 24/7, 365 days a year. This deadline is necessary for us to process and schedule the work in a timely manner and ensure we can return to you as quickly as possible.
Please let us know using the, Have you put the right bin out on the right day? Recycling advice. Some of these are necessary to make the website function, but others control settings and monitor statistics through Google Analytics.
Waste collected in Derby is managed by Derby City Council. What do I need to check before I report a missed bin? explains more about how we use your data, and your rights. If your missed bin does not get reported within this time frame, unfortunately we would not have crews in the areas until the next scheduled collection. By using this site, you agree that we may store and access cookies on your device. latest information and advice on coronavirus (COVID-19), how our services and facilities are impacted. "Palm Recycling are in constant contact with South Derbyshire Council to ensure that any missed collections are rectified as soon as possible during this unprecedented time. Fridges/freezer are charged at £25 each item. Business and commercial waste. In this section. Overloaded and heavy bins will not be emptied as they may cause injury to the collectors if the bin breaks or excess waste falls from the bin on our lifts. Check your council’s website to report a missed bin collection. A spokesman for South Derbyshire District Council said: "The green bin collections for recycling are carried out by Palm Recycling Ltd on behalf of the council. And if you later decide that you no longer wish to receive the emails, you can just follow the unsubscribe link in the newsletters - though we hope this won't ever be necessary. If we are unable to empty a bin because the wrong items have been put into it, the crew will leave a card notifying you about the reason for non-collection. Please report a missed bin using the below online form.
Print . New, replacement and different sized bins. About cookies. It will take only 2 minutes to fill in.
We’ll send you a link to a feedback form. Which bin should I use? Please take steps to ensure that we can empty your bin on your next scheduled collection. To help us improve GOV.UK, we’d like to know more about your visit today.
Missed or damaged bins Please check our online calendar to find your bin collection day.
Related links. Have you put the wrong things in your bin. New, replacement and different sized bins.
GO, New, replacement and different sized bins. Please check on the. Any excess or additional waste can be taken to Raynesway Household Waste and Recyling site. All content is available under the Open Government Licence v3.0, except where otherwise stated, Apply for special collection of large waste items, Find a local hazardous waste disposal service, Coronavirus (COVID-19): guidance and support, Transparency and freedom of information releases. Bin collection bosses have blamed Covid-19 for hundreds of missed bin collections in South Derbyshire.
Do you have an assisted collection? Therefore we ask for bins to be out for collection by 6.30am to make sure they are available when we arrive. Request an assisted bin collection. You cannot report your bin has been missed until after 3:30pm on your collection day. Find a postcode on Royal Mail's postcode finder. We will not be able to empty a bin or caddy if they contain the wrong items. the bin was left somewhere the crew could get to – this is important if you have an ‘assisted collection’ If you can say yes to all of the points above you should phone 0303 123 1020. Is it after 4.30pm on your collection day? However please let us know by 3:30pm the day after your scheduled collection. We’ll send you a link to a feedback form. The quick brown fox jumps over the lazy dog. Bin collection dates. We won't be able to return any sooner. GO. In these circumstances, please leave your bin out for collection and we will return as soon as possible to empty it. Please check our service announcement page to see, if we have not been able to visit your street for any reason. GO, Enter a postcode for local info:
We collect bins until 4.30pm so we may not have got to your street yet. If your bin or container has been genuinely missed, a report will be sent to Serco and they will send a … If the bin is damaged or has gone missing under other circumstances you have to pay for a replacement. We receive the report of the missed collection on time, 3:30pm the day after collection. Contact your council directly if you live in Scotland, Wales or Northern Ireland.
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