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Comparatively, 48.2% of Oracle shares are owned by institutional investors. Strong institutional ownership is an indication that large money managers, hedge funds and endowments believe a stock will outperform the market over the long term. The thing about IT service management software is that it’s pretty hard to gauge the extent of their efficiency by theory alone. For both internal and external knowledge-centric solutions, Zendesk boasts unique functionality and advanced features to suit businesses across industries. 1.0% of ServiceNow shares are owned by company insiders. The stakeholder confidence in the CMDB data and its accuracy erodes, and the gold standard data source becomes disparate spreadsheets and databases within departments. No. This way, the admins can focus on the more pressing level two tickets. A fully-functional ticketing system and service desk, Jira is a platform that provides end-to-end support for internal users as well as business partners and, of course, customers. Freshservice has native and third-party integrations within its arsenal. Adobe is trading at a lower price-to-earnings ratio than ServiceNow, indicating that it is currently the more affordable of the two stocks. Strong institutional ownership is an indication that large money managers, endowments and hedge funds believe a company is poised for long-term growth. SourceForge ranks the best alternatives to ServiceNow in 2020. Learn about financial terms, types of investments, trading strategies and more. Will it make a positive difference in the way you operate today. When this occurs, the organization takes a more in-depth look at their “real” organizational requirements for addressing the service management, IT asset management, CMDB, and/or discovery gaps in place today. ServiceNow’s high price tag is the cost of its ability to offer end-to-end enterprise service management capabilities as well as domain separation for managed service providers (MSPs). Jira Service Desk offers three flexible pricing plans which start at $20 per agent/month. How to Choose the Right ServiceNow Competitor. Offering the perfect balance between price and functionality, Helpjuice’s intelligent analytics and powerful customization options make it simple for users across the business to discover information. Splunk is a software platform for machine data that enables customers to gain real-time Operational Intelligence. This process is automatic. time, date, processor, exp date, PII, how & where the transaction was processed, device ID, etc. Also, Zendesk’s overall platform performance is excellent, making it a reliable option for rapidly scaling organizations. Discussion of the top ServiceNow competitors that may be a better choice for businesses looking to manage digital workflows. The system connects the customers with the company and its employees by providing a single point of contact. It’s a scalable cloud solution that enables both process workflow automation and a variety of technology integrations. However, ServiceNow is not available through fixed pricing. The world’s leading brands trust Dynatrace to optimize customer experiences, innovate faster and modernize IT operations with absolute confidence. salesforce.com is trading at a lower price-to-earnings ratio than ServiceNow, indicating that it is currently the more affordable of the two stocks. Ivanti Service Manager is not available through a fixed price. What Went Wrong With J.B. Hunt Transportation Services (NASDAQ:JBHT)? The same can now be said of ServiceNow. MarketBeat does not provide financial advice and does not issue recommendations or offers to buy stock or sell any security. To understand the business value of service mapping, it’s important to shift to a service delivery mindset, rather than thinking about delivering infrastructure, equipment, software, and applications. That’s why it’s important to first try the ITSM software before fully investing in one. Great as it may be, however, ServiceNow is far from being the only viable solution for this category. Compare ServiceNow competitors.

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